Cancellations
Should you need to reschedule or cancel an appointment, it must be made during the Spa’s operating hours and a minimum of four (4) hours notice will be required to avoid being charged a cancellation fee of 50%. If you fail to show up for your appointment without cancelling, the full charge of the service will be applied.
Arrival
Please arrive at least 10 minutes prior to your service to allow you time to change and relax before your treatment. Arriving late will limit the length of your treatment and the full cost of your service will still be applied.
Wifi
The Spa offers complimentary Wi-Fi at The Spa pool and beach.
Groups
Parties of four or more can reserve their spa treatments through our Spa Manager, who will assist with scheduling and confirmation of appointments, arranging special events and celebrations, creating custom gift bags, and the arrangement of any special transportation considerations.
Fitness Centre
Guests wishing to use the Fitness Centre must wear appropriate attire including athletic shoes at all times. We would appreciate it if all guests limit the use of the equipment to 30 minutes in order to facilitate the use by other guests. An adult must accompany children under 16 years.
Government Tax
All prices are quoted in US dollars and may be subject to change without notice. A government tax of 10% will be added to all services.
Gratuities
Gratuities are not included and are therefore left to the discretion of the guests.
Hours
November 1 - April 30: 9am - 7pm
May 1 - October 31: 9am - 6pm
For reservations, please call The Spa at ext. 7001 or email at spa@roundhill.com