Frequently Asked Questions | Round Hill Hotel and Villas

Question 1

Rooms & Villas

Accepted Answer

What are the entry requirements for visiting Jamaica?In addition to a valid passport, all travellers – ages 12 and older – regardless of nationality, arerequired to show proof of a negative COVID-19 PCR or antigen test performed by an accredited lab for which the sample was collected within 3 days of the travel date, along with an approved Travel Authorization form prior to boarding a flight to Jamaica. Information on obtaining a travel authorization to visit the island is available here.
What is the weather like in Jamaica?In Jamaica, the climate is tropical, and hot all year round. Daytime temperatures range from 22°C - to 31°C (72° - 88°F).
How far in advance should I reserve a villa at Round Hill? It is highly recommended to book your villa as early as possible to guarantee the type of villa that you would like. Most villa bookings are made from one year to three months prior to arrival. Some villas may also become available in the event that there is a last-minute cancellation.
What are the preferred forms of payment to guarantee a booking of a villa? Credit Card (American Express, Visa, Discover, Master Card) or Wire Transfer
Are there any minimum night requirements? The following periods require a minimum stay:

February 17 – March 25 – 5 nights
Easter – 5 nights
Thanksgiving – 5 nights
Christmas/New Year – 10 nights

What is the policy if I need to cancel my booking? The cancellation policy is dependent on the season and it is as follows:

Winter/Fall – 3-night penalty for cancellations made 30 days or less prior to arrival.
Summer – 1-night penalty for cancellations made 14 days or less prior to arrival.
Christmas/New Year - Non - refundable as of Oct. 31st.

Does Round Hill have a hurricane/ natural disaster policy? Our property's natural disaster policy becomes effective when the Government of Jamaica issues an official warning. In-house guests who choose to depart early from the hotel will not be billed for the unused nights. Guests who are unable to leave and who stay during the hurricane will be offered the same reservation complimentary during the same period the following year at whatever meal plan it was booked in the same category. This is valid for 1 year ONLY and is not transferable. No extensions or amendments are possible. 
Guests who are scheduled to but unable to arrive due to cancellation of flights or airport closure will be able to arrive on a later date without penalty. Guests who would like to cancel their stay as a result of the hurricane will be able to do so without penalty or leave their deposit on file for a future stay within 12 months of their original arrival date.
What is the closest airport? The closest airport is Sangster International Airport (MBJ) in Montego Bay, Jamaica.
How far is Round Hill from the airport? We are located approximately 20 minutes from the Sangster International Airport.How would I arrange transfers from the airport to the resort? You may contact us directly at reservations@roundhill.com or 800-972-2159 or 876-956-7050 to arrange a private airport transfer to the resort. You should provide the name of the airline, flight number, and arrival time. The cost for the transfer is US$45 one way for up to 4 persons; each additional person thereafter would be required to pay an additional US$10.
How many villas are there at Round Hill? Round Hill currently has 27 private luxury villas.
Are all the villas privately owned? Yes, the villas are all independently owned.
What was the first villa built at Round Hill? Villa 3 was the first villa built and it was originally owned by Noel Coward.
Do I have to book a complete villa or can I book part of a villa? Yes, only complete villas are available for rental with our smallest option being a 2- bedroom Villa. The categories are Classic Villas, Signature Villas, and Estate Villas.
What is the maximum occupancy per suite? The maximum occupancy is 3 persons per suite.
Is there a fee to accommodate extra persons in a suite? All our rates are based on double occupancy. An extra-person charge is as follows – subject to change:

Festive Season – US$159 per adult nightly; US$139 per child nightly
Winter Season – US$139 per adult nightly; US$79 per child nightly
Summer Season – US$139 per adult nightly; US$79 per child nightly

Can I have visitors in my villa during my stay at Round Hill? Only registered guests and beach members are allowed to be in private villas. Any other visitor may meet you in the main facilities including the lobby and restaurants. Please advise the Front Desk so we may anticipate their arrival.
What differentiates the category of suites in the villas at Round Hill? The main distinguishing factors are the size, interior design, and location of the villa in which it is assigned.
Would I be able to rent an entire villa for my family or friends? Absolutely. The villas are ideal for families or groups looking for an ideal getaway that provides intimacy in a luxuriously outfitted villa.
What are the different categories of villas available? The categories include Classic Villa with or without a pool, Signature Villa with pool, and Estate Villa with pool.
Do all the villas have the same number of bedrooms? No, the villas range from 2 bedrooms – to 6 bedrooms.
How would I traverse back and forth from the main area of the resort? The main area of the resort is easily accessible from all the villas. Most guests prefer a short stroll down to the lobby, beach, and restaurants, however, in the event that guests would like to be assisted in getting around the property the bellmen are happy to provide transport using golf carts.
Are any of the villas located on the beach? The villas are all nestled on the hillside with magnificent views of the Caribbean Sea.
What amenities are included in my booking of a villa? Twice daily housekeeping service, bottled spring water at turndown, in-room tablet, Wi-Fi, Pineapple Kids Club, afternoon tea daily, use of fitness centre/gym, jogging/walking path with Fit Trail exercise workstations, snorkeling, paddle boats, daily glass bottom boat ride, use of tennis courts, guided garden tour (Fridays)
Would I be able to access Wi-Fi in my villa? Yes, there is complimentary Wi-Fi in your villa and throughout the main areas of the resort.
Does each villa have its own staff? Yes, each villa has its dedicated cook, housekeeper, and gardener. The larger villas will have additional staff. The staff in each villa is there to take care of the villa and to take care of your every need while you are on your vacation.
Is the staff at my villa for the entire day? The villa staff will be on duty from 7:30 am – 3:00 pm daily allowing you to enjoy additional privacy whilst staying with us.
Do I receive turndown service if I stay in a villa? Yes, nightly turndown service is extended to all our guests staying on property.
What are the required check-in and check-out times? Check-in is at 4:00 pm and checkout is at 11:00 am.
Is a credit card required at check-in?Yes. A pre-authorized hold is applied at check-in calculated at US $100 per person per night
If I arrive earlier than the stated check-in time what may I do in the interim? We will make every effort to have your villa ready in time for your arrival. In the event that you arrive earlier than 3:00 pm and your villa is not ready, we will register you at the front desk and provide you with a brief orientation after which you may utilize our changing room and begin to enjoy the resort amenities until your villa is ready. 
Are there meal plans available? Yes, we do have meal plans available, they are as follows:

Modified American Plan (half board) - breakfast and dinner, no drinks
Full American Plan (full board) - breakfast, lunch, and dinner, no drinks
Round Hill Inclusive Plan - breakfast, lunch, dinner, and beverages by the glasses at the bars
For more information and rates click here

How many restaurants are at the resort? There are two restaurants at the resort – the Seaside Terrace (open for lunch and dinner 7:30 PM – 9:30 PM) and The Grill (open for breakfast 7:30 AM – 10:30 AM). You may also opt to dine at one of the three bars.
What would be my options for breakfast if staying in a villa? You have the luxury of having breakfast in the villa daily (additional cost) at the time specified by you. Breakfast is made to order and prepared by your dedicated villa cook. You may also order room service or dine at the restaurant.
May I have lunch and dinner in my villa? Most guests prefer to have lunch and dinner at the resort’s restaurants; however, in the event that you would like us to arrange a privately catered lunch or dinner, we would be happy to do so. Please contact the concierge at concierge@roundhill.com for pricing and to make arrangements. You may view our in-villa catering menu here.
Is it possible for my villa to be stocked with groceries or specialty items before my arrival? Yes, please contact the concierge at concierge@roundhill.com and provide a list of items needed. We will source the items and have them placed in your villa before you arrive. This will be at your expense.
Do you offer premium branded spirits? Our cocktails are made with national and international premium branded spirits. We also offer a variety of specialty spirits and bottles including champagnes and wines for you to choose from.
Is there room service available? In-room dining is available daily between 8:00 am – 9:30 pm. The menu is available here.
Would I be able to stay at Round Hill if I am traveling with special dietary restrictions? Our culinary team would be delighted to meet with you upon your request to review your dietary requirements and plan menu options that would be best suited for you during your stay.
Is there a dress code for dinner? Evening wear attire is recommended with long trousers and collared shirts for men - no shorts or beach sandals. The attire for the beach barbecue on Mondays is casual and you may wear shorts and sandals.
Are reservations required for dinner? It is recommended to make dinner reservations.
Are there nearby restaurants? Yes, it is highly recommended that you dine at one of our local restaurants at least once to truly experience that island in its entirety. Our concierge would be happy to recommend restaurants for you.
Who would I speak to about making reservations for off-property dining? The concierge is dedicated to finding the perfect restaurant based on your food preference and desired ambiance.
Can I make reservations to play with a Tennis Pro or reserve the tennis court to play? The concierge or front desk staff would be happy to arrange this for you.
Can I play golf during my stay at a Round Hill villa? Golf is available only 10 minutes away at the Tryall Golf Club which has an 18-hole championship golf course. We provide complimentary shuttle service to the golf course twice daily at 9 am and 1 pm.
How may I arrange tee times? The concierge or front desk staff would be happy to arrange your tee times.
Are there spa services available? The resort offers a full-service spa. Please email concierge@roundhill.com to book your spa appointment. Click here for more information on spa services.
Are there recommended places for shopping in close proximity to the property? Yes, we also provide a complimentary shopping tour into Montego Bay for our guests. The shuttle departs from the lobby daily at 10 am.
Is it possible to book activities prior to my arrival? Once you have booked your villa, you will receive an email that will assist in planning your entire vacation prior to your arrival. You may also contact the reservations department at reservations@roundhill.com, 800-972-2159, or 876-956-7050.
How can I arrange private tours and excursions outside the resort? Resort Solution, our onsite tour desk, can assist you with planning exciting tours and excursions. You may also contact our Concierge at concierge@roundhill.com to plan these activities prior to arrival. For information on recommended tours & excursions, click here.
How do I arrange for nanny/babysitting services? Please contact the concierge at concierge@roundhill.com and our concierge team would be happy to book a trained nanny for you.
How would I book transportation to visit Montego Bay or explore Jamaica? There is a taxi service available at the resort. Please contact the concierge or front desk staff to arrange.
Is it possible to have an extra bed in the room? Yes, extra beds are provided based on request.
Is the resort wheelchair accessible? Yes. However, we recommend alerting us prior to arrival so our team can enhance your stay as best as possible.
Does Round Hill offer unique amenities for special celebrations such as birthdays, anniversaries, and honeymoons? We can arrange personalized amenities including floral arrangements, private dinners, food and beverage amenities, room decorations, photoshoots, and more. For more information, please contact our concierge at concierge@roundhill.com.
Is it possible to ship items purchased at the resort internationally? Our Concierge can assist you in shipping items abroad using our preferred courier service at an additional cost. Restrictions may apply based on Customs regulations.
Is there a medical facility on the property?  Our Resident Nurse is onsite 9:00 AM - 5:00 PM daily. In cases of emergency, we will contact our preferred medical doctor. Consultations with the nurse of medical practitioners attract an additional charge.
Can I arrange COVID-19 testing while at Round Hill? Our team is able to make arrangements for guests to undergo a rapid antigen or PCR COVID-19 test while on property. The tests are administered by a local medical practitioner and the process is quick and easy:

Antigen Test – results in 15 minutes | cost US$100 per person
PCR Test – results in 48 hours | cost US$200 per person

For more information on COVID-19 testing and procedures, click here
What happens if a guest tests positive for COVID-19 during their stay at Round Hill? In the event that a guest tests positive he/she will be able to stay in a cottage for the period that he/she needs to quarantine. The cottage is spacious, comfortable, and equipped with Wi-Fi and cable television. Whilst regular housekeeping service will not be available in the isolation cottage, clean linen will be dropped off. Guests may order from the restaurant menu and the meals in disposable packaging will be delivered. We will extend complimentary accommodation for the duration of the guest’s isolation; however, the guest would pay for his/her meals. For more information, click here.
Is tipping mandatory at the Resort?
Tipping on the property is at your discretion. It is not mandatory.
Is there a guideline for tipping staff at the villa? There is a 15% gratuity that is charged on your nightly rate; therefore tipping is at your discretion. As a guide, you may tip each staff member USD $10 daily.
How will I know my final bill? You will receive a preliminary statement for review the evening before your scheduled departure and your final bill at checkout. Feel free to stop by the front desk if you would like a copy of your bill at any time during your stay.
What should I do if I require a late checkout? You should advise the front desk staff of a late checkout on the morning of your departure. Late checkout is based on the availability of your villa and a late checkout fee may apply.
Where would I be able to share the positive highlights of my vacation with the world? Upon checkout, you will receive an automated electronic survey for completion. You may also share your reviews on Facebook/ Instagram/TripAdvisor and other social media.

Question 2

All-Inclusive

Accepted Answer

Is Round Hill all-inclusive?
No. Round Hill is not an all-inclusive resort, however, various meal plans, including the Platinum Plan, are available upon request.

Question 3

Breakfast

Accepted Answer

Is breakfast included in the villas?
Villa guests have the option of a full breakfast prepared each morning by their housekeeper, featuring time-honoured homemade recipes. A surcharge is applicable.

Question 4

Check-In/Check-Out

Accepted Answer

What are your Check-In and Check-Out times?
Check-in time 4:00pm. Check-out time 11:00am. We make every effort to accommodate early arrival and late departure requests, depending on availability.

Question 5

Safes

Accepted Answer

Is safe storage provided for my valuables?
All accommodations contain safes for storage of valuable items.

Question 6

Ironing Boards

Accepted Answer

What extra conveniences can I expect inside my room/villa/suite?
Ironing boards and irons are available in all guest rooms and villa suites.

Question 7

Outside Guests

Accepted Answer

Can I welcome visitors while staying at Round Hill?
Visitors of our guests are welcome but must be announced at the Main Security Gate prior to arrival in order to gain entry onto the property.

Question 8

Dress Code

Accepted Answer

Is there a dress code at Round Hill?
Men are expected to wear long trousers to dinner, except on Mondays.

Question 9

Cell Coverage

Accepted Answer

How is the cell phone coverage at Round Hill?
Cell phone coverage is available throughout the property.  Guests are advised to check with their carrier before arrival on the island to fully understand roaming and international fees.

Question 10

Electricity

Accepted Answer

What is the electrical voltage inside Round Hill rooms, suites and villas?
Electricity: 110 volts, 50 cycle A/C.

Question 11

Laundry

Accepted Answer

Does Round Hill offer laundy services?
Yes. Laundry service is available for a fee.

Season	Stay Dates	Deposit/Payment	Cancel
Summer / Fall	01 May, 2024 - 31 Oct, 2024	50% due at Booking stage. Remaining balance due 15 days prior to arrival	Cancelled more than 14 days prior to arrival = no penalty Cancelled 14 days or less = 100% charge
Winter	01 Nov, 2024 - 19 Dec. 2024	50% due at Booking stage. Remaining balance due 31 days prior to arrival	Cancelled more than 30 days prior to arrival = no penalty Cancelled 30 days or less = 100% charge

Stay Dates	Deposit/Payment	Cancel
20 Dec, 2024 – 5 Jan, 2025	A 50% deposit is required at the time of booking. The remaining balance is due by September 15, 2024. All festive bookings must be paid in full by September 15, 2024.	Cancellations before September 15th, 2024, will attract a 50% penalty Cancellations after September 15th, 2024, will attract a 100% penalty.
01 May, 2024 - 31 Oct 2025	A deposit of 50% is required upon booking. The full payment is due 15 days before arrival.	Cancellations more than 14 days prior to arrival will attract no penalty Cancellations within 14 days or less prior to arrival with attract 100% penalty
5 Jan - 30 April 2025 and 1 Nov - 19 Dec 2025	A deposit of 50% is required upon booking. The full payment is due 31 days before arrival	Cancellations more than 30 days prior to arrival will attract no penalty

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